Shipping&Rates
Clear information about shipping charges, Canadian warehouse fulfillment, tracking, delivery responsibilities and returned shipments.
Flat-Rate Shipping
Available on most general merchandise
Free Shipping
On most eligible orders over $279.99
Canadian Warehouses
Orders ship from locations across Canada
Canada-Wide Shipping
Conditions and product exclusions may apply
Tracking Provided
Sent as soon as it becomes available
Shipping & Rates
Standard rates for eligible Canadian orders
We offer Canada-wide flat-rate shipping of $19.99 on most general merchandise and $99 on many large or oversized items, including qualifying plow systems.
We also offer FREE shipping on most eligible orders over $279.99 to eligible Canadian delivery addresses.
Free or flat-rate shipping may not apply to:
- ATVs and UTVs
- ATV and motorcycle tires
- Plow systems and oversized products
- Batteries and hazardous goods
- Large, heavy or bulky products
- Rural, remote or out-of-zone locations
- Canadian territories
- Products identified with additional freight charges
Certain rural, remote or out-of-zone delivery locations, as well as large, heavy or bulky products, may be subject to additional shipping charges.
Shipping charges are displayed during checkout for most orders. When an accurate shipping rate cannot be calculated during checkout, we will contact you before the affected item or order is shipped with the available delivery options and any additional charges.
You may approve the additional shipping charge or cancel the affected item before it is shipped.
Additional shipping charges may also apply to Canadian territories, the United States and any destination classified as out-of-zone by the carrier.
Warehouses & Carriers
Fulfillment from Canadian distribution locations
Orders may ship from one or more Canadian distribution warehouses. Depending on the product and delivery destination, carriers may include Purolator, FedEx, UPS, Canada Post, GLS, Loomis or another available freight provider.
The carrier is selected based on the shipping warehouse, destination, product size and available service. We are unable to guarantee or select a specific carrier upon request.
Orders containing multiple products may be shipped separately from different warehouse locations. Separate shipments may arrive on different days, and a separate tracking number may be provided for each package.
Tracking & Delivery Estimates
Tracking is provided when it becomes available
Tracking information will be emailed as soon as it becomes available to us. In some cases, an order may already be in transit before the carrier releases the tracking information.
An estimated delivery date may be displayed during checkout or provided by the carrier after the shipment has been processed.
Orders are generally delivered Monday through Friday, excluding statutory holidays. Carrier service and delivery times may vary depending on the destination, product type, weather, peak shipping periods, service interruptions and other circumstances outside our control.
Delivery Information
Customer responsibilities before and during delivery
Customers are responsible for providing a complete and accurate delivery address, telephone number and email address when placing an order. Please review this information carefully before submitting your order.
Once an order has been processed or transferred to a shipping warehouse, we may be unable to change the delivery address, redirect the shipment or cancel the order.
Customers are responsible for monitoring the tracking information provided and making the necessary arrangements to receive their shipment.
When a shipment is held at a carrier depot, counter or pickup location, the customer is responsible for collecting it within the carrier’s stated pickup period. Carriers may hold packages for only a limited number of business days before returning them to the sender.
Unclaimed, Refused or Undeliverable Orders
Additional carrier charges may apply
Orders returned to us because they were unclaimed, refused, not collected from a carrier pickup location, or could not be delivered due to incorrect or incomplete customer-provided information may be subject to additional shipping charges.
If the customer requests that the order be shipped again, the shipment must first be returned to and inspected by the applicable warehouse.
The customer will be responsible for:
- The carrier’s actual return-to-sender charge
- The new outbound shipping charge
- Payment of all applicable charges before reshipment
Free-shipping promotions apply only to the original qualifying shipment. They do not cover return-to-sender charges or the cost of reshipping an unclaimed, refused or undeliverable order.
If the customer does not wish to have the order reshipped, any eligible merchandise refund will be processed after the order has been returned and inspected.
Original shipping charges, return-to-sender charges and other non-refundable carrier charges may be deducted from the refund.
Additional shipping charges will not apply when the return resulted from a confirmed error made by Driven or the originating warehouse. When a delivery issue resulted from a confirmed carrier error, we will work with the carrier to determine the appropriate resolution.
Missing, Damaged or Delivered Shipments
Contact us promptly so we can review the shipment
If a shipment is missing, damaged or marked as delivered but cannot be located, please contact us promptly.
Customers should not dispose of the product, shipping box, labels or packaging, as photographs and inspection may be required.
We will assist with opening the appropriate investigation or claim with the carrier.
In most cases, we will be unable to issue a refund or replacement until the carrier has completed its investigation. Each claim will be reviewed based on the tracking information, carrier findings and circumstances of the shipment.
Carrier investigations may take time, and we appreciate the customer’s patience while the claim is being reviewed.
Customers are responsible for arranging delivery to a secure location. Once a carrier has confirmed delivery to the address provided, claims involving theft or packages removed after delivery may require the customer to contact the carrier, local authorities, property manager or building security.
Driven will provide reasonable assistance and supporting order documentation where available.
Have a Shipping Question?
Our customer-support team will gladly review the available shipping or tracking information and help explain the next steps.