Exchange & Returns
Clear information about return eligibility, final-sale exclusions, return shipping, exchanges, warranty claims and how to start a return.
15-Day Return Window
Return requests must be made within 15 days of delivery
Eligible Items Only
Items must be new, unused and complete
Authorization Required
Do not ship a return before receiving an RA number
Prepaid Return Shipping
Customers are responsible for return shipping costs
Inspection Before Refund
Returned merchandise is inspected before approval
Returns Overview
What you need to know before requesting a return
We understand that an item may not always be the right fit or may not be what you expected. We will work with you to make the return process as clear and straightforward as possible.
Eligible merchandise may be returned within 15 days of delivery. Items must be returned in new, unused, uninstalled and resellable condition, with the original packaging, tags, labels, instructions, accessories and paperwork included.
A return must be approved before it is shipped. Please do not return an item to a manufacturer, supplier warehouse or Driven without first receiving an RA — Return Authorization number.
Final-Sale Merchandise
These products are not eligible for return, exchange or store credit
Items advertised at 30% off or greater are final sale and cannot be returned, exchanged, refunded or issued store credit.
Gift cards and electronic gift cards are also final sale and cannot be returned, exchanged, refunded or issued store credit.
Return Eligibility
Returned merchandise must remain suitable for resale
- Items must be new, unused, unaltered and uninstalled.
- Original packaging, labels, tags and paperwork must be included.
- Helmet and apparel tags must remain attached.
- Products should be tried on indoors only.
- All parts, hardware, accessories and instructions must be included.
- The return must be shipped within the time stated in the RA approval.
Non-Returnable Items and Conditions
- Merchandise showing wear, dirt, bugs, odours, animal hair, marks or scuffs.
- Any item that has been ridden in or used outdoors.
- Electrical or electronic products.
- Motorcycle, ATV, UTV or snowmobile windshields and windscreens.
- Parts showing installation, mounting or tool marks.
- Tires showing mounting attempts, bead sealer or wear marks.
- Products returned without their original packaging.
- Products with destroyed, written-on or heavily damaged retail packaging.
- Items missing tags, labels, parts, hardware or accessories.
- Final-sale and clearance products discounted 30% or more.
Return Shipping
Returns must be authorized, prepaid and traceable
- Customers may use the courier of their choice.
- We strongly recommend using tracking and shipping insurance.
- Return shipping must be prepaid.
- COD shipments will be refused and returned to the sender.
- The RA number must be clearly written on the outside of the package.
- A copy of the order receipt or invoice should be included inside.
Driven is not responsible for a return package that is lost or damaged while being transported by a courier selected by the customer.
Returns should be packaged carefully to avoid damage during transportation. Do not place shipping labels directly on helmet boxes, product boxes or other retail packaging. Place the retail box inside a separate shipping box.
Exchanges
The fastest way to secure another size or product
We do not hold replacement merchandise while a return is in transit. To avoid the replacement item selling out, we recommend placing a new order for the size, colour or product you require.
The original item will be handled as a separate return and must meet all return-eligibility requirements. The customer remains responsible for the cost of shipping the original item back to Driven.
The replacement order is treated as a new order and is subject to the shipping rates, availability and promotions displayed at checkout.
Changing an Order
Contact us immediately when an order needs to be changed
Orders are transferred to our supplying warehouses quickly. We may only be able to modify or cancel an order while it remains at the order-received stage.
Once an order has been processed, entered the warehouse shipping queue or shipped, we may be unable to change or cancel it.
If an order has already shipped, the merchandise will need to follow the regular return process and all applicable return-shipping costs and eligibility requirements will apply.
Warranty Claims
Warranty claims are separate from regular returns
Many manufacturers provide warranty coverage against defects in materials or workmanship. Coverage, claim procedures and decisions are determined by the applicable manufacturer or warranty provider.
Driven is not the warranty provider for the brands we sell. We will, however, help direct you to the appropriate process and may facilitate the claim where required by the supplier.
A warranty claim is not a regular return. The applicable manufacturer’s inspection, documentation and approval process must be completed.
Additional costs associated with a warranty claim, including shipping or handling charges, are not automatically covered by Driven.
Damaged, Missing or Incorrect Items
Contact us promptly and retain all packaging
If an order arrives damaged, contains the wrong item or is missing merchandise, please contact us as soon as possible.
Keep the product, shipping carton, retail packaging, labels, tags, invoice and all packing materials. Photographs and carrier inspection may be required before a resolution can be approved.
Email info@drivenpowersports.ca with your order number, a description of the issue and clear photographs.
How to Start a Return
Do not ship your return until authorization has been issued
Complete the Return Form
Submit the online return-processing form using the button below. Include your order information, the item being returned and the reason for the return.
Wait for Your RA Number
Please allow approximately 1–2 business days for the request to be reviewed. Approved returns will receive an RA — Return Authorization number and return instructions.
Package and Ship the Return
Package the item securely, include a copy of your invoice and clearly write the RA number on the outside of the shipping carton. Use a prepaid, trackable shipping service.
Inspection and Refund
Once received, the return will be placed in the inspection queue. Approved refunds are issued to the original payment method. Your financial institution may require additional time to post the credit.
1154 Topsail Road
Mount Pearl, Newfoundland and Labrador
A1N 5E8
ATTN: Returns
Ready to Request a Return?
Complete the return form to request authorization. For questions about eligibility, sizing, fitment or a warranty issue, contact our customer support team before shipping anything back.