Privacy Policy
DRIVEN Canada's Powersports Webstore Inc. values your privacy and is committed to handling personal information responsibly, transparently and securely.
Clear Collection
We explain what information is collected
Order Fulfillment
Information is used to process and deliver orders
Security Safeguards
Reasonable measures protect personal information
Service Providers
Data may be shared when needed to operate the store
Your Privacy Rights
Request access, correction or withdrawal of consent
This Privacy Policy explains how DRIVEN Canada's Powersports Webstore Inc. collects, uses, discloses, retains and protects personal information when you visit our website, place an order, contact our team or otherwise interact with us.
Privacy Overview
Our responsibility for personal information
DRIVEN Canada's Powersports Webstore Inc. is responsible for personal information under our control.
We collect, use and disclose personal information for reasonable business purposes, including operating our website, processing orders, providing customer service, preventing fraud and improving our products and services.
We do not sell or rent personal information. We may share information with service providers and business partners when necessary to provide our services, complete transactions, operate our website or comply with legal obligations.
Information We Collect
Information provided by you and collected through the website
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number.
- Billing and shipping addresses.
- Order details, products purchased and transaction history.
- Payment status and limited payment-related information.
- Customer-service messages, return requests and warranty information.
- Vehicle, fitment or product-preference information you provide.
- Newsletter and marketing preferences.
- IP address, browser type, device information and operating system.
- Pages viewed, links selected, referring pages and website activity.
- Fraud-prevention, security and risk-assessment information.
How We Use Information
The business purposes for collecting personal information
We may use personal information to:
- Process payments and fulfill orders.
- Arrange shipping, delivery, returns and warranty claims.
- Verify customer, billing and shipping information.
- Communicate about orders, tracking, stock issues or service requests.
- Respond to product, fitment and customer-support questions.
- Detect, investigate and prevent fraud or unauthorized transactions.
- Maintain website security and troubleshoot technical issues.
- Improve our website, catalogue, advertising and customer experience.
- Send marketing messages when permitted and subject to your choices.
- Comply with legal, accounting, tax and regulatory requirements.
Orders & Payment Information
Information needed to complete purchases
When you place an order, we collect information needed to process the transaction, fulfill the order, communicate with you and arrange delivery.
Payment card information is processed through Shopify and our authorized payment providers. Driven does not intentionally store complete payment card numbers on its own systems.
We may receive limited transaction information such as payment status, card type, partial card details, billing address and fraud-screening results.
Cookies & Website Technology
Technologies used to operate and improve the website
Our website and service providers may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- Keep the website and shopping cart functioning.
- Remember settings and customer preferences.
- Understand website traffic and performance.
- Measure advertising and marketing effectiveness.
- Personalize content and product recommendations.
- Detect suspicious or fraudulent activity.
You can manage cookies through your browser settings and, where available, through website cookie or privacy controls. Disabling certain cookies may prevent parts of the website from functioning correctly.
Information Sharing
Organizations that may process information on our behalf
We may disclose personal information to service providers and business partners that assist with:
- E-commerce hosting and website operation.
- Payment processing and fraud prevention.
- Order fulfillment and supplier-warehouse services.
- Courier, postal and freight delivery.
- Email, customer support and marketing communications.
- Analytics, advertising and website optimization.
- Accounting, legal, insurance and professional services.
- Warranty processing and manufacturer claims.
Service providers may process or retain information according to their agreements with us, their own privacy obligations and applicable law.
We may also disclose information when required by law, court order or lawful government request, or when reasonably necessary to protect our customers, business, rights, property or security.
Email & Marketing
Promotional communications and your choices
When you subscribe to our newsletter or otherwise consent to receive marketing, we may use your name, email address, purchase history and product interests to send relevant promotions and updates.
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Even after unsubscribing from marketing, we may continue to send transactional or service-related messages concerning an order, return, warranty claim, account or customer-support request.
Security Safeguards
Measures used to protect personal information
We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information under our control.
These measures may include restricted access, secure account controls, encrypted transmission, fraud monitoring, service-provider controls and staff procedures.
No website, network, storage system or method of transmission can be guaranteed to be completely secure. Customers should protect their passwords and notify us promptly if they believe their account or personal information has been compromised.
Where required by applicable law, we will take appropriate steps to investigate and address qualifying privacy or security incidents.
Information Retention
How long personal information may be kept
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide service, maintain business records and meet legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements.
Retention periods vary depending on the type of information, the reason it was collected and applicable legal or operational requirements.
When information is no longer reasonably required, it may be deleted, anonymized or securely destroyed, subject to technical and legal limitations.
Your Privacy Rights
Access, correction, consent and privacy questions
Subject to applicable law and permitted exceptions, you may request:
- Information about personal information we hold about you.
- Access to personal information under our control.
- Correction of inaccurate or incomplete information.
- Withdrawal of consent for certain future uses.
- Deletion of information where legally available and appropriate.
- Information about how your personal information has been used or disclosed.
We may need to verify your identity before responding to a privacy request. Some information may need to be retained where required by law or necessary for legitimate business purposes.
Withdrawing consent may affect our ability to provide certain products, services or account features.
Third-Party Websites
External links and services outside our control
Our website may contain links to manufacturers, warranty providers, social-media platforms, payment services and other third-party websites.
We do not control the privacy practices, security or content of those third-party websites. Their collection and use of information is governed by their own privacy policies and terms.
We encourage customers to review the privacy policy of any third-party website before providing personal information.
Changes to This Policy
Updates to our privacy practices
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal obligations.
The revised policy will be posted on this page. Material changes may also be communicated through the website or another appropriate method.
Last updated: July 2026Privacy Contact
Questions, concerns and privacy requests
Privacy-related questions, access requests, correction requests or concerns may be directed to:
DRIVEN Canada's Powersports Webstore Inc.
Privacy Contact
1154 Topsail Road
Mount Pearl, Newfoundland and Labrador
A1N 5E8
Email: info@drivenpowersports.ca
Telephone: 1-877-745-4232
Have a Privacy Question?
Use our Contact Us form and select the option that best matches your question. The form will request the information our team needs to review your inquiry and respond efficiently.