Help & FAQs

We accept standard methods at checkout (details processed securely—credit card info is encrypted during transmission). We do not retain any customer personal or payment information beyond what's needed for the order.

We reserve the right to cancel your order if we cannot fulfill it due to stock unavailability, errors in cataloging/inventory, or circumstances beyond our control. We'll notify you as soon as possible and issue a full refund within 24 hours.

Orders can only be modified at the "Order-Received" stage. Once processed or shipped, you'll need to follow our returns process for changes. We may cancel orders for errors, unavailability, or other reasons with a full refund.

Product fitment details are provided on the individual product page, typically in the dedicated Fitments tab located directly above the product description. This tab lists compatible vehicles, models, years, and any relevant notes based on manufacturer and third-party data.

If your vehicle is not listed, the Fitments tab is missing, or you require additional confirmation for compatibility, please contact us via the form below.

Shipping is currently available only within Canada.

Order processing typically takes 1–2 business days from the time your order is placed. Once your order ships from our warehouse, we receive tracking information from the carrier and email it to you promptly.

For missing/undelivered packages, follow the courier's protocols—we can't refund until claims are finalized with the courier (on both ends). We aren't responsible for stolen packages ("porch pirates") once delivered. Contact us for help.

Request a Returns Authorization (RA/RMA) number first via our Returns Processing form (allow 24-48 hours). Ship within 48 hours of receiving RA to our Mount Pearl, NL head office (pre-paid, no COD—rejected). Include receipt copy and RA# on box. Customer pays all return shipping.

Once received and inspected, a credit is issued to your original payment method within 48 hours (may take extra time to appear on statement). Original shipping charges are non-refundable. For exchanges, place a new order to avoid stock issues (you're still responsible for return shipping).

Non-returnable: Used/ridden items, helmets/apparel with tags removed or signs of use, windshields/windscreens, electronics, parts with install marks, tires with any install/wear signs, destroyed packaging, final sale items (30%+ off or gift cards). Sizing issues—check guides first; no multiple variants for fit testing.