Returns & Exchanges Information
HOW DO I RETURN AN ITEM?
We want you to be fully satisfied. If you are not, you may return the item(s) for a full refund or exchange of the purchased price if the item is in new, unused condition.
Customers are required to pay for the cost of shipping back to Driven PowerSports.
If you live local to our store, stop by with the item you are looking to return or exchange within 30 days of your order date.
***Items purchased with a discount of 25% or more from our website is final sale.***
Returning by mail
If you will be shipping your items back to us, please do the following:
Please contact customer service to get a RA # (return authorization number). You cannot return an item without obtaining and RA # from Customer Service. Please note that all clearance items are final sale.
We will gladly refund or exchange, within 30 days of your order date, all new and unused merchandise in its original condition. When returning your item(s) please include all original tags, paperwork and the original packaging.
Parts must be in new condition. Any part that shows signs of trying to be installed is non-refundable.
Apparel – please try on your apparel inside, do not remove any tags or stickers until you are satisfied that the gear is going to work for you. To return apparel it must be in new condition with all tags attached and in original packaging. The original packaging must also be in new condition.
Refunds will be issued using the same method of payment as the original purchase.
Returns of several items may be subject to additional fees. All clearance items are final sale.
Please use a box other than the product box to return your items. This will insure the product and original packaging is returned in new condition.
Place your RA# on the outside of the box and on your receipt inside the box.
We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received. Postage is required. We cannot accept C.O.D deliveries.
Upon receipt, allow approximately 10 business days to process your credit. Please allow a few days for your bank to process it.
Ship the return package to:
41 Sagona Avenue
Mount Pearl, NL A1N 4P9
Where we are a growing company, please note that our policies may and can change at any time.